Our Enter Optimi overall service includes Enter Tuki. Through it, you can easily connect with a competent specialist who helps, guides and solves even your most challenging IT issues without delay. We also coordinate change management and troubleshooting.
Advice and support for both end users and experts
Enter Tuki includes an easy-to-reach Service Desk staffed with specialists. They can advise and help the client organisation’s own end users. If necessary, we will also instruct third-party IT specialists designated by the customer. The Service Desk can solve many kinds of service requests, whether they concern advice on using a feature, cloud services, servers, network devices, network connections, or, for example, software.
End users are served by the Service Desk in a clear and comprehensible way, regardless of how technical the issue is. The Service Desk can also guide users in using the organisation’s applications. More extensive orientation and training events must always be agreed on a case-by-case basis.
For IT specialists, the Service Desk serves as a valuable additional resource and an extended knowledge base. The service can be adapted according to the organisation’s needs. The customer’s own IT department can take care of the local support while an Enter specialist will deal with servers, including their maintenance and user management. The Service Desk will help the customer’s IT specialists in unexpected problem situations, just like it helps end users, as well.
Change request management
Enter Tuki specialists receive and handle IT change requests, such as changes to user accounts, directory rights, and Teams groups, as well as changes to performance capacities and application versions.
Enter Tuki also acts as a central information point for the organisation’s staff during larger transformation projects – such as service version changes and data migrations.
Coordinating the resolution of disturbances
Multi-supplier environments in particular need the ability to visualise, manage and coordinate disruptions and the events caused by them. In failure situations – especially when they affect several different parties – active and precise communication between the parties is emphasised. Enter Tuki helps both in smaller issues with clear boundaries and in complex and extensive problems.
References
City of Porvoo
Porvoo school services took identity management to a new level
The City of Porvoo’s bilingual educational service has been a pioneer of the Ruutuvihko service in many ways. Approximately five years ago, Porvoo was the first locality in Finland to deploy the Ruutuvihko system, at a time when user and group objects were created from the Primus database. Tailoring the system into a working whole has required many modifications and bold experiments. At present, all of the various modules in Ruutuvihko are being used, some of which are unique, such as the feature that reduces waste food.
Pohjois-Haaga co-educational school
Automatic synchronisation of pupil data supports everyday life at Pohjois-Haaga co-educational school
Some two years ago, the Pohjois-Haaga co-educational school, PHYK, found itself in a situation where the private school’s pupil administration software had to be revamped quickly. The school looked for a suitable party to do the job, and Enter was chosen based on its expertise. The Ruutuvihko application was commissioned at the school to automatically synchronise pupil data. Ruutuvihko enables the easy creation of user accounts in cloud services and the groups specified in Primus for Microsoft Teams and Google Classroom.
Kaso Oy
Kaso Oy values the ease of maintenance services
Specialising in safes, fire safes, vault products and security doors, Kaso Oy has more than 75 years of experience securing property and information. A successful Finnish growth story has been built with professionalism and customer focus. Enter has supported Kaso’s growth by taking care of the company’s IT solutions.
French–Finnish School of Helsinki
Heroes of the school world moved to distance learning with agility
Le Lycée franco-finlandais d’Helsinki – the French–Finnish School of Helsinki – chose a solution implemented by Enter when they wished to automate the data processing at the school. The value of the Ruutuvihko application and the O365 platform was put to the test in spring 2020, with schoolwork quickly becoming distance learning under the unprecedented circumstances.
